Snowmass @ Aspen
Snowmass in Aspen, Colorad brings us to the number four spot on the top groomed trails. While their resort may rate high on Ski Magazine’s list I’m finding it extremely difficult to find my way around their site. One of the most disconcerting issues is the functionality of their web sites’ menus. Once a menu is expanded the only way to get it to leave is to click on an item or expand another item. It gives you an aweful sense of stickyness that is very frustrating. I found on further examination that the menu’s do work just like Windows menus in that they stay expanded until you select another option or click off the menu. I think the thing that causes the fingernails on the chalkboard for me is that typically a menu collapses once an item looses focus on the web. One would think these more advanced menus would be more usable but I found them more frustrating and I just wanted to leave the site. They just contribute to the already cluttered feeling of all the widgets in the main area.
Moving on let’s look at how easy it is to find the top three items on their website. First off if I try to find a place to stay I do find an option in the first menu for a place to stay. If I click on the lodging link I’m presented with a page of text and links that take me somewhere else. This seems to be a common problem amongst some resort towns. The lodging is so scattered that it’s difficult to present a unified interface to the public. If I go thee levels deep all I find is contact information and no way to find what the lodgings look like and what it would cost me.
So while Snowmass seems to fail the first two tests of finding lodging it then makes up for it in their media area. They have an extensive library of photos and videos of the mountain. It’s fairly easy to find from the main page and they’ve gone to the work to have YouTube host their videos for them. I think this is a great move on their part as YouTube foots the bill for the hosting and bandwidth of the movies. It also gets their product out to the masses more by partnering with YouTube.
While I give them kudos for exporting their data to YouTube on the front-page they’ve added an iframe to do their work. I noticed right off when I first went to the site that it took quite a while to load. Not only are iframes bad for speed but they reak havic with usability issues as well. A quick look at their validation will prove this.
- 25 Errors, 10 warning(s)
-1 CSS error.
-Failed accessibility test
Overall I would give the site an C for form and a C for function.
One addendum I’ll write for the site is both a redemption and another strike. I did notice that while I browsed to other secondary pages the menu started working as I expected. I think the issue is that the front page is so big and slow that the javascript doesn’t have a chance to fully load before I would interact with the menu. You can begin to see what an issue it is though from my first reaction to the site, it does become a usability issue. In order to dig a bit deeper into their issue I ran YSlow on their main page and I see that there is a 774 Kb Flash file that takes about 24 seconds (around 16 coming from cache) to fully load on my high-speed connection.
In short, their site definatly needs some attention and to put their site on a diet to reduce the load time and improve the user experience.



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